I asked a question about this image in this newsletter.

The Boulevard du Temple photograph of 1838 (or possibly 1839) is one of the earliest daguerreotype plates produced by Louis Daguerre. Although the image seems to be of a deserted street, it is widely considered to be the first photograph to include an image of people. (Wikipedia)

More to come, but to recognize here that it was a stretch … First Person … People First!

We need to stop it.

“We’re waiting on specs for the San Francisco installation. Can you parallel-path two versions?”

Good grief … I think Molly Young is channelling me.

… at the very bottom, customer service. Which, by the way, has been rechristened “customer support” or “customer experience” at most companies — as though the word service might remind the college graduates recruited for these roles that they will in fact spend their days pacifying irritable consumers over phone, chat, text, and email. 

As you know – Language is one of the People First pillars.

I have no reason to write more on this article – it only becomes a block to you reading it yourself.

Abolish Big Data

A talk that argues that most of the big data is being used to screw us and mentions data trusts as a possible solution. Data trusts are an immature concept but worth considering because it’s one approach to decentralizing governance. Until we figure out data governance principles that are transparent and contextual to specific communities we should limit data aggregation by default and focus on personal agents and other fiduciaries.

Adrian Gropper – in a recent group email.

It is interesting because on the same day I received these words from a friend and occasional colleague Daniel Szuc after he received my newsletter declaring Data is Energy.

Energy is energy.
Climate is a result of energy misused.
Environment is the outcome.
What are the impacts on our environment today, inside people and in the outside environment people live in?
What contributes to the health or toxicity of the environment?
Data, understood deeply, should be used to contribute to the healthy environment … yet … how is it being used today?

Daniel Szuc and Josephine Wong

The answer, of course, is exactly what Adrian expressed above.

It is being used to screw us.

I am working through Daniel’s words and what they mean in more detail – and will come back to them at a later stage.